YOU CAN’T SPELL PEO WITHOUT PEOPLE

The future of the PEO industry is not a binary choice between human expertise and automation; it is a powerful partnership.

THE NO-FRICTION WORKFLOW: DEFINING THE NEW STANDARD OF CLIENT-CENTRIC AGILITY IN PEOS

Reducing friction requires more than incremental process improvement. It requires rethinking how underwriting and pricing workflows support the overall client experience.

SOC 1 OR SOC 2 READINESS: A PRACTICAL PATH FOR PEOS TO BUILD STRONGER CONTROLS WITHOUT FULL CERTIFICATION

Readiness is not a watered-down version of compliance. It is the disciplined foundation that makes compliance possible and valuable.

THE BEST-LAID GROWTH PLANS: PART ONE OF A THREE PART LOOK AT HOW AI IS RESHAPING THE PEO BUYER JOURNEY

In an AI-shaped buying environment, employers conduct fast, self-directed research to understand the PEO landscape before engaging a provider.

THE MODERN PEO PLAYBOOK: MANAGING COMPLIANCE, NAVIGATING UNCERTAINTY, ADOPTING AI

The advisors who will set themselves apart will be those who proactively turn market shifts into actionable, practical guidance, providing the clarity and confidence customers are depending on.

AT THE CROSSROADS: ALIGNING TACTICAL AND STRATEGIC OPERATIONS IN PEOS

Strategy without this operational backbone is aspiration; tactics without this strategic north star are motion without progress.

MEET THE 2026 NEXTGEN LEADERSHIP CLASS

The 2026 NextGen Leadership Class recognizes emerging PEO industry leaders who are helping shape the future of the PEO industry through innovation, operational excellence, advocacy and service to small and mid-sized businesses. NAPEO’s NextGen Leadership program highlights rising professionals across the PEO ecosystem who demonstrate leadership within their organizations and a strong commitment to advancing the industry’s mission of supporting America’s …

• PEO PROFILES

LONE STAR PEO: HOW TODD & BECKY NEWTON CARRY ON THE PEO FAMILY LEGACY

The motivation wasn’t simply to launch a business. It was to recreate the culture they had valued most, one centered on service, accessibility and strong relationships with clients and staff.

ONEDIGITAL’S TED CRAWFORD: PLAYING THE LONG GAME

Rebranding under OneDigital has strengthened market visibility and national reach for Crawford. Overnight, he had access to many new markets thanks to now being under the OneDigital umbrella.

CULTURE IS THE HEART OF CLIENT EXPERIENCE

Because G&A was founded on a genuine desire to help others succeed, authenticity was baked in from the start. Our team knew how to care for their clients because our founders demonstrated it every day.

THE DAY THE DOOR CLOSED

Watching the company continue without me has been unexpectedly gratifying. It turns out they don’t need me much at all. That, I learned, is not a slight but a success.

WHAT PEOS SHOULD KNOW ABOUT 401(K) PLANS

Collaboration among these providers creates a system of checks and balances that helps mitigate risks and ensures regulatory compliance.

ONBOARDING NEW CLIENTS FOR LONG-TERM SUCCESS

Clients who experience a smooth onboarding process are more likely to engage with additional services and view their PEO as a trusted, strategic partner.

ADVANCING OPPORTUNITIES: NAPEO’S 2026 FEDERAL AFFAIRS PRIORITIES

NAPEO enters 2026 with real momentum, credibility on Capitol Hill and a clear sense of where our advocacy can make the greatest difference for members.

AI GOVERNANCE: FEDERAL POLICY, STATE ACTION AND EMERGING RISK

The message from Washington has been consistent: centralized or minimal governance on a federal level is favoured over independent state action.

THE HIDDEN COSTS OF UNRECONCILED EMPLOYEE BENEFITS: EMPLOYEE PREMIUM RECONCILIATION, A CFO’S GUIDE

In today’s cost‑sensitive environment, CFOs must treat reconciling employee benefit premiums with the same financial discipline as applied to payroll taxes and other vendor payables.

MYTHS & TRUTHS ABOUT ALTERNATIVE LENDING: WHAT EVERY PEO SHOULD KNOW

Alternative lending isn’t replacing banks, it’s filling the significant space banks left behind. It’s faster because it has to be; more flexible because modern businesses demand it.

PEOS IN THE COMMUNITY: WANDA SILVA AND THE COMFORT OF PRESENCE

Wanda felt that comfort was something she could share. After seeing Wellstar Tranquility Hospice in her community, she signed up to volunteer.

THE ACCIDENTAL OPERATOR: HOW MIKE SUSKO BECAME THE STEADY HAND BEHIND CENTRAL STAFF SERVICES

What truly sets CSS apart, Susko believes, is its uncompromising commitment to customer service. During office hours, there is no voicemail. Someone always picks up the phone.

SCALING FROM FAMILY BUSINESS TO GROWTH COMPANY

When my father retired from our business, it was still built around him- his instincts, his skills, his processes. As Brad Fisher, an expert in scaling small businesses, often quotes Jim Collins, it was a “genius with a thousand helpers” model: every decision ran through the CEO. That structure is common in founder-led companies, but …

• FINANCE & OPERATIONS

NACHA 2026: THE RULE CHANGES RESHAPING PAYROLL SECURITY

There’s quite a bit that PEOs need to know and understand about Nacha’s new fraud monitoring requirements including operational impacts and how to prepare before the March 20, 2026, effective date. The ACH network is the financial backbone of payroll, taxes, benefits, and countless employer-related transactions processed by PEOs every day. As fraud grows more …

• LEGAL & LEGISLATIVE

INDEPENDENT CONTRACTORS UNDER THE MICROSCOPE: A RENEWED RISK LANDSCAPE FOR PEOS

In May 2025, the Trump DOL announced it would no longer enforce a strict Biden-era rule that deemphasized any “core” factors and adopted a broad, multi-factor economic realities test.

• LEGAL & LEGISLATIVE

BALANCING WORK-LIFE BOUNDARIES IN A CONNECTED WORLD

Policies only work when organizations normalize boundaries and encourage employees to unplug without penalty. When leaders model respect for personal time, it signals that rest is part of professional responsibility, not resistance to it.

• HR & BENEFITS

SILENCE ISN’T GOLDEN: WHY AVOIDING DIFFICULT CONVERSATIONS HURTS COMPANY CULTURE

Conflict conversations. Critical conversations. Difficult conversations. These are all phrases people leaders have heard over the years to describe conversations that deliver anything but positive feedback and good news. These phrases all have one word in common: conversation. In the office, my team is used to hearing me say, “It’s just a conversation.” However, the …

• HR & BENEFITS