NAPEO
THIS MONTH’S FOCUS: Client Experience VIEW ALL
HIGH-TOUCH IN THE AGE OF HIGH-TECH: HOW PEOS CAN EMBRACE AI WITHOUT LOSING THEIR HUMANITY
The challenge – and the opportunity – of AI is how to use it to support the people providing the customer service, rather than allowing it to replace that customer service.
BY JEANETTE COLEMAN
March 2026
EMBRACING THE AI OPPORTUNITY TO BETTER SERVE YOUR CLIENTS
By strategically incorporating these technologies into your operations, you can have more time to invest in your business and client relationships.
BEYOND TOUCHPOINTS: HOW INTENTIONAL COMMUNICATION CADENCE DRIVES WHITE-GLOVE CLIENT EXPERIENCE
Cadence is the heartbeat of strong client relationships. A white-glove cadence balances predictability with flexibility, aligns with clients’ business cycles and anticipates their needs before they arise.
FROM SERVICE PROVIDER TO STRATEGIC PARTNER: HOW PEOS ELEVATE CLIENT COMMUNICATION TO DELIVER MEANINGFUL VALUE
Your value needs to be overt and clear. Turn your compliance efforts into risk mitigation and peace of mind. Transform benefits administration into employee attainment, engagement and retention.
EDITOR’S PICKS VIEW ALL
FROM CUBA TO CORPORATE SUCCESS: A FATHER-SON JOURNEY IN THE PEO INDUSTRY
Escaping communist Cuba via Operation Pedro Pan, an underground network that brought over 14,000 unaccompanied children to the U.S., he
BY CHRIS CHANEY
November 2025
A GREAT DAY TO THRIVE: JON SCOGGINS’ MISSION TO BUILD A NEW KIND OF PEO
When Jon Scoggins and a small team of Tulsa entrepreneurs gathered in late 2019 to map out a business strategy for a new kind of PEO, o
BY CHRIS CHANEY
December 2025/January 2026
THE ACCIDENTAL OPERATOR: HOW MIKE SUSKO BECAME THE STEADY HAND BEHIND CENTRAL STAFF SERVICES
What truly sets CSS apart, Susko believes, is its uncompromising commitment to customer service. During office hours, there is no voice
BY CHRIS CHANEY
February 2026
THIS MONTH’S COVER STORY
ONEDIGITAL’S TED CRAWFORD: PLAYING THE LONG GAME
Rebranding under OneDigital has strengthened market visibility and national reach for Crawford. Overnight, he had access to many new markets thanks to now being under the OneDigital umbrella.
BY CHRIS CHANEY
March 2026