NAPEO
THIS MONTH’S FOCUS: Client Experience VIEW ALL
CROSS-FUNCTIONAL LEADERSHIP AS A STRATEGIC LEVER IN THE PEO MODEL
When leaders understand how their work connects, they build tighter processes. They ask better questions early. And they reduce the chance that small oversights become costly compliance issues.
BY KRISTEN FRADIANI
April 2026
DISRUPTING WITH DISCIPLINE: WHAT I WISH I KNEW BEFORE I BECAME A CEO
You can’t scale a company on hustle and instinct alone. Be honest with yourself about what you don’t know, then hire for it.
CRISIS-PROOF LEADERSHIP: HOW PEO EXECUTIVES CAN PREPARE FOR THE UNEXPECTED
In a business as complex and exposed as a PEO, our response to news—any news—determines whether an issue becomes manageable or becomes a crisis. Crisis-proof leadership starts with emotional discipline.
THE SCALABILITY PARADOX: WHY ADDING CLIENTS SHOULDN’T MEAN ADDING HEADCOUNT
Sustainable scalability requires a different mindset. PEO executives must move away from overseeing data entry and toward building automated, reliable data pipelines.
EDITOR’S PICKS VIEW ALL
FROM CUBA TO CORPORATE SUCCESS: A FATHER-SON JOURNEY IN THE PEO INDUSTRY
Escaping communist Cuba via Operation Pedro Pan, an underground network that brought over 14,000 unaccompanied children to the U.S., he
BY CHRIS CHANEY
November 2025
A GREAT DAY TO THRIVE: JON SCOGGINS’ MISSION TO BUILD A NEW KIND OF PEO
When Jon Scoggins and a small team of Tulsa entrepreneurs gathered in late 2019 to map out a business strategy for a new kind of PEO, o
BY CHRIS CHANEY
December 2025/January 2026
THE ACCIDENTAL OPERATOR: HOW MIKE SUSKO BECAME THE STEADY HAND BEHIND CENTRAL STAFF SERVICES
What truly sets CSS apart, Susko believes, is its uncompromising commitment to customer service. During office hours, there is no voice
BY CHRIS CHANEY
February 2026
THIS MONTH’S COVER STORY
LONE STAR PEO: HOW TODD & BECKY NEWTON CARRY ON THE PEO FAMILY LEGACY
The motivation wasn’t simply to launch a business. It was to recreate the culture they had valued most, one centered on service, accessibility and strong relationships with clients and staff.
BY CHRIS CHANEY
April 2026