PEOS IN THE COMMUNITY: WANDA SILVA AND THE COMFORT OF PRESENCE

Wanda felt that comfort was something she could share. After seeing Wellstar Tranquility Hospice in her community, she signed up to volunteer.

THE ACCIDENTAL OPERATOR: HOW MIKE SUSKO BECAME THE STEADY HAND BEHIND CENTRAL STAFF SERVICES

What truly sets CSS apart, Susko believes, is its uncompromising commitment to customer service. During office hours, there is no voicemail. Someone always picks up the phone.

SCALING FROM FAMILY BUSINESS TO GROWTH COMPANY

When my father retired from our business, it was still built around him- his instincts, his skills, his processes. As Brad Fisher, an expert in scaling small businesses, often quotes Jim Collins, it was a “genius with a thousand helpers” model: every decision ran through the CEO. That structure is common in founder-led companies, but …

• FINANCE & OPERATIONS

NACHA 2026: THE RULE CHANGES RESHAPING PAYROLL SECURITY

There’s quite a bit that PEOs need to know and understand about Nacha’s new fraud monitoring requirements including operational impacts and how to prepare before the March 20, 2026, effective date. The ACH network is the financial backbone of payroll, taxes, benefits, and countless employer-related transactions processed by PEOs every day. As fraud grows more …

• LEGAL & LEGISLATIVE

INDEPENDENT CONTRACTORS UNDER THE MICROSCOPE: A RENEWED RISK LANDSCAPE FOR PEOS

In May 2025, the Trump DOL announced it would no longer enforce a strict Biden-era rule that deemphasized any “core” factors and adopted a broad, multi-factor economic realities test.

• LEGAL & LEGISLATIVE

BALANCING WORK-LIFE BOUNDARIES IN A CONNECTED WORLD

Policies only work when organizations normalize boundaries and encourage employees to unplug without penalty. When leaders model respect for personal time, it signals that rest is part of professional responsibility, not resistance to it.

• HR & BENEFITS

SILENCE ISN’T GOLDEN: WHY AVOIDING DIFFICULT CONVERSATIONS HURTS COMPANY CULTURE

Conflict conversations. Critical conversations. Difficult conversations. These are all phrases people leaders have heard over the years to describe conversations that deliver anything but positive feedback and good news. These phrases all have one word in common: conversation. In the office, my team is used to hearing me say, “It’s just a conversation.” However, the …

• HR & BENEFITS

A GREAT DAY TO THRIVE: JON SCOGGINS’ MISSION TO BUILD A NEW KIND OF PEO

When Jon Scoggins and a small team of Tulsa entrepreneurs gathered in late 2019 to map out a business strategy for a new kind of PEO, optimism was in no short supply. After three decades in the PEO industry, Scoggins had a clear vision for what a modern, people-first model could look like: elevated relationships …

TEN QUESTIONS FROM A RECENT REBRAND

Brand is culture made visible. If employees don’t wear it proudly, the market won’t either.

• SALES & MARKETING

THE NEW AGE OF GLOBAL PAYROLL

As organizations expand their operations across borders, managing payroll on a global scale has become both more critical and more complex. Today’s businesses must navigate a rapidly evolving landscape shaped by international regulations, technological advancements, and shifting economic conditions. Understanding the challenges and solutions related to global payroll is essential for companies seeking to remain …

• PAYROLL

2025 IN REVIEW: THE YEAR EMPLOYMENT LAW GOT REAL

At the start of 2025, only a dozen states had formal pay transparency mandates. By year-end, that number has more than doubled.

• LEGAL & LEGISLATIVE

THE ROI OF A MODERN 401(K): TURNING BENEFITS INTO BUSINESS RESULTS

In today’s competitive labor market, retirement plans are no longer just a perk—they’re a strategic lever for business growth. For PEOs, the modern 401(k) offers measurable returns in productivity, retention, and client acquisition. As the PEO industry continues to expand and diversify, the ability to deliver scalable, high-impact retirement solutions is becoming a key differentiator. …

• HR & BENEFITS

LOOKING BACK TO MOVE FORWARD: INSIGHTS FROM 2025

From generational clashes to differing views on diversity, remote work, and ethics, today’s PEOs and their HR Professionals are navigating a more divided employee environment than ever before.

• HR & BENEFITS

MAINTAINING YOUR COMPETITIVE ADVANTAGE: ESSENTIAL FINANCIAL BENEFITS TO WIN OVER MARKET SHARE

As inflation, student debt, and healthcare costs continue to strain household budgets, employees increasingly expect their employers to act as partners in financial health.

• HR & BENEFITS

FROM CUBA TO CORPORATE SUCCESS: A FATHER-SON JOURNEY IN THE PEO INDUSTRY

Escaping communist Cuba via Operation Pedro Pan, an underground network that brought over 14,000 unaccompanied children to the U.S., he began an inspirational journey that would one day shape an entire industry.

PEOS IN THE COMMUNITY: AXCET: MAKING PHILANTHROPY PART OF THE COMPANY’S CULTURE

Since its founding in 1988, the award-winning business has instilled a culture of giving back through company programs and by offering volunteer time off for team members to engage with the community.

MOVING BEYOND THE FOUNDER: TRANISTIONS THAT WORK

Without a plan, succession defaults to crisis management. Decisions stall, clients get nervous, and employees start looking elsewhere.

• FINANCE & OPERATIONS

HOW WE BUILT “BETH”: OUR 90-DAY JOURNEY TO TRANSFORM BENEFITS ADMINISTRATION WITH AI

Beth was a great experiment to show us the art of the possible. We're actively looking at how AI can unlock opportunities for our employees and clients in the future.

• CYBERSECURITY & TECHNOLOGY
• HR & BENEFITS

WORKPLACE INVESTIGATIONS AS A COMPLIANCE PARTNER

What separates resilient companies from reactive ones isn’t the absence of issues; it’s a thoughtful, consistent, and purposeful response.

• HR & BENEFITS
• LEGAL & LEGISLATIVE

THE MENTAL HEALTH CRISIS AT WORK

The post-pandemic surge in anxiety, depression, OCD, and eating disorders isn’t just more of the same—it’s faster-moving, earlier-onset, and hitting employer health plans harder. PEOs can blunt this by pairing proven therapies (like ERP/CBT) with modern, always-on digital supports, closing the “pre-claim” gap before crises spill into costly claims. WHY DID THIS BECOME A CRISIS? …

• HR & BENEFITS

MEET BILL MANESS: NAPEO’S 2025-2026 BOARD CHAIR

Bill Maness is the founder and CEO of Syndeo, the only Wichita, Kansas-based PEO. He’s been an active member of NAPEO since joining the industry nearly three decades ago. This October he takes the reins as chair of NAPEO’s board of directors. He recently spoke with PEO Insider ® to share a bit about his …

TRUMP’S $100,000 H-1B VISA FEE: WHAT IT MEANS FOR PEOS

With the new $100,000 fee, the economics change dramatically. For smaller employers — many of whom partner with PEOs for HR and compliance — the barrier may now feel insurmountable.

• LEGAL & LEGISLATIVE

STEP INTO WELLNESS: THE THIRD ANNUAL EVERY STEP COUNTS 5K RETURNS THIS OCTOBER

This October, Landrum is proud to host its Third Annual Every Step Counts 5K Run/Walk, a community-driven event that celebrates movement, mental wellness, and meaningful connection. What began as a simple initiative to promote physical activity has become a powerful tradition that brings together individuals, families, and organizations across the Gulf Coast of Florida. Giving back …

PEO PULSE: KEY METRICS ON THE RISE

The results of NAPEO’s PEO Pulse Survey for the second quarter of 2025 show the PEO industry with strong momentum. Compared to the same period in 2024, survey results show widespread increases in revenue, profitability, client count, and worksite employees (WSEs), alongside continued wage pressures and steady-to-improving workers’ compensation claims. Importantly, optimism for the year …