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466 ARTICLES

THREE CRITICAL CONSIDERATIONS FOR PEOS IMPLEMENTING AI

Implementing diverse training datasets and regularly auditing hiring algorithms can help minimize risk when using AI in talent acquisition.

BY Pascal Gibert

August 2025

SMARTER WORKFORCE SOLUTIONS: HOW AI IS TRANSFORMING THE PEO INDUSTRY

Ultimately, the most successful PEOs are those who understand their core strengths, weigh the total cost of ownership, and align their AI approach with business priorities.

BY ANDREW LINDLEY

August 2025

AI HALLUCINATIONS: BOOST YOUR AI IQ & PROTECTION

AI's ability to process vast amounts of data and generate human-like text has streamlined numerous tasks. However, a significant concern has emerged: AI's tendency to produce "hallucinations," or fabricated information presented as fact.

BY Paul Hughes

August 2025

WHAT PEOS NEED TO KNOW ABOUT THE CURRENT STATE OF WORKPLACE AI REGULATION

From hiring to performance management, from resume review to video interviews, AI is increasingly relied upon by employers to help with a wide spectrum of tasks – and lawmakers are taking notice.

BY John Polson, ESQ.

August 2025

THE NEXT LEVEL: PEOS AND THE ISSUES OF EMPLOYING PREDICTIVE ANALYTICS

Another benefit from using deep data driven predictive analytics is that it provides a next level opportunity to solidify and personalize the PEO’s relationship with its client.

BY Scott Johnson

August 2025

AI WITHOUT THE BUZZWORDS: PRACTICAL APPLICATIONS FOR PEO LEADERS

The question isn't whether AI will transform your PEO—it's whether you'll guide it strategically or let it happen haphazardly, with biased decisions and unrealized value following.

BY Jason French

August 2025

AI AND PEOS: WHAT COMES NEXT?

Artificial Intelligence is a topic of widespread interest and is often touted as the solution to nearly every business challenge. While AI’s complete impact is yet to be seen, most would agree that it will influence nearly every industry, including PEOs. If asked, an AI engine like Chat GPT might say “AI can transform PEOs from being viewed as administrative vendors to strategic business partners by offering predictive, proactive, and personalized services at scale.” A shift that changes how a marketplace perceives the industry could bring significant opportunities for PEOs. Jarryd Bradley, Chief Technology Officer at Workforce Management Agency, anticipates AI-powered PEOs will play a big role in how employees get work-related information. “Interactive chatbots have become mainstream. Most people are familiar with talking to a chatbot like Siri or Alexa, and generative AI has shifted the search engine user experience.” “However,” he continues, “Human connections are still essential. AI isn't a total replacement for business experts. It’s a tool that advances self-service to a place where issues and business processes can be handled much more quickly and efficiently.” AREAS OF AI INFLUENCE IN THE PEO INDUSTRY Task automation Predictive analytics Benefits enrollment and administration HR decision-making Employee recruitment and onboarding Customer service AI will affect the entire breadth of the industry, including PEOs, their HR business partners and other trusted advisors, PEO clients, and the employees who work for the clients. Some areas where AI is likely to play a part in the predicted industry transformation include data-driven matching, customer service, chatbots, and data acquisition. PEOS PEO platforms are ideal systems for AI deployment. They feature a wide range of functions, quickly analyzing and providing insight into large datasets as they grow. AI-influenced changes made by the PEO companies will influence entities and individuals throughout the PEO development, sales, and usage environment. Benefit Enrollment More than just streamlining benefit enrollment processes for PEOs, AI enables PEO companies to add personalization and intelligence to match companies with relevant benefit programs. AI-driven systems can analyze a company’s HR, benefits, and compliance needs, then match those requirements against a broad array of PEO offerings. This data-based analysis ensures a precise fit between client and PEO. As they select the best PEO solutions for a company, AI algorithms may consider factors such as industry, company size, risk profile, and desired benefits as it makes its recommendations. Customer Service Manual methods dominate the actions PEOs take to maintain client relationships today. With AI on board, PEO companies can be more strategic about how they ensure their clients are happy, satisfied, and likely to renew their contracts. AI could, for example, monitor each client’s use of various aspects of the PEO platform and issue quarterly personalized reports showing each client how much time and money they saved with the PEO services. Client communications generated by AI might also include informational content about underutilized PEO services, automating part of the process to connect businesses with important improvements to their operations. A.I. FOR PEO ADVISORS AND HR BUSINESS PARTNERS Bringing on a new client for HR and PEO service providers can occupy the time of many individuals working over a number of weeks. AI technology can automate many of the tasks an organization must complete, such as analyzing data or composing inquiries sent to the entities involved. The technology offers an opportunity to shorten the implementation process and use fewer people to do it. This allows these organizations to grow and prosper while reducing overhead. Task Automation Mundane tasks, such as managing appointments, client outreach, prioritizing, and scheduling, can be done more efficiently with AI assistance. The technology can help track implementation objectives, manage required documentation, and monitor compliance deadlines. AI-powered virtual assistants can also provide answers to client questions, guiding them through claims or onboarding processes and keeping them up to date on progress. Businesspeople have become comfortable with AI assistance very quickly. Every search engine has AI built in and the degree to which many people have experimented with prompting far surpasses most other recent technological innovations. The barrier to entry and acceptance level of using AI to support customers through a business process are quite low. Data Collection AI tools can automate data gathering activities and extract information from company applications, contracts, and other documents PEOs require for underwriting and onboarding. The act of requesting information and waiting for responses typically slows PEO onboarding efforts. AI-powered quality control features can catch data inconsistencies or highlight missing information, eliminating many of the delays caused by communication loops that occur between PEO underwriters, brokers, and clients. AI never sleeps, takes breaks or gets swamped by emails. This allows businesses to complete the data submission process much quicker; possibly in a single session. AI FOR PEO CLIENT COMPANIES Intelligent features built into PEO platforms can offer PEO clients enhanced performance in many areas of their businesses. The technology can often turn tasks traditionally handled with in-person, phone, or email communications into self-serve applications that deliver satisfactory results whenever they are needed. Interactive HR Chatbots Specialized AI chatbots supplied by the PEO and made available to the client’s employees can reduce the need for company HR professionals to answer common employee questions. AI can handle questions such as “Is my doctor in-network?”, “What is my co-pay for office calls?”, or “How do I start an FMLA request?”. AI chatbots might also help clients with business questions about workers’ compensation claims, payroll and tax questions, employee compensation rates, etc. This always-available resource could allow employees and their family members to deal with problems as they arise, allowing the issue to be dealt with instantly without drawing key resources like HR away from other critical tasks. Will AI dispense medical advice? Probably not. Employees should not rely on AI for medical diagnosis or treatment plans. However, it could supply general guidance for things like remembering to make doctor appointments for follow-up visits or providing suggestions for physical therapy from highly rated providers covered by their health plan. AI might send wellness reminders for recommended tests or check-ups according to the employee’s age, health history, and physical condition. Existing data from previous cases and similar conditions lets AI offer more clarity to the people that need it most, enabling them to ask the right questions of the professionals delivering the final course of action. After all, being as informed as possible about your condition and potential solutions are key to getting the best medical treatment. Employee Recruitment and Management AI can review resumes of job applicants to find candidates to fill a new vacancy. It can also speed up screening and ranking of new job candidates, identify employee retention risks, and highlight workforce trends. AI-driven onboarding platforms can guide new hires through paperwork, training modules, and benefits selection, making the process faster, more intuitive, and less stressful. Chatbots can answer questions instantly, ensuring new hires feel supported from the beginning of their employment. AI can analyze performance data and compare employees against industry standards, providing personalized feedback and identifying areas for growth. Employees benefit from clearer expectations and more constructive, actionable reviews based more on verifiable facts, and less on opinion. The AI can recommend training and career pathways that lead employees to their desired career goals. THE PEO TRANSFORMATION Companies involved in developing AI see a future where people develop high trust in AI and come to expect digital assistants to do things for them. With access to calendars, communications, individual history, personal and professional objectives, current events, and other information, these digital assistants can relieve humans from routine tasks that occupy our time and our mental bandwidth, freeing us to do more creative thinking and problem-solving. AI will definitely change the way PEO professionals and users work, and it might even change the way clients think about their PEO partners.

BY Mark Steiger

August 2025

COADVANTAGE: A COMPANY ON A MISSION

Yet, through all this change, CoAdvantage has grown immensely over the years, serving more and more small businesses. It’s a testament to what can happen when you're attuned to the needs of your user, hire a team committed to putting the customer first, and are mission-driven.

BY Chris Chaney

August 2025

ARTIFICIAL INTELLIGENCE: THE TIGHTROPE WALK BETWEEN EFFICIENCY AND EMPATHY

In the race toward automation, we can’t forget that what sets us apart is the ability to offer real, thoughtful, and personal support when it matters most.

BY Brett Arthur

August 2025

HOW TO USE AI TOOLS IN HUMAN RESOURCES

AI tools are a partner, not a replacement, in HR departments. In an AI-driven HR department, striking that balance is critical, and can be beneficial for everyone involved.

BY SHANE EDRINGTON

August 2025

KEENA: ALL IN ON PEO

It became clear that PEO was the direction KEENA should take. That decision sparked a company transformation that’s included a rebrand, many new team members and a strong commitment to offering robust PEO services and expertise.

BY Chris Chaney

June/July 2025

RETHINKING THE PEO SALES FUNNEL

The world of B2B sales is undergoing a dramatic shift—and the PEO industry is not exempt. In fact, if your pipeline development strategy still relies heavily on traditional outbound tactics and seller-led conversations, you may be missing a significant percentage of today’s buying activity. According to the 2024 B2B Buyer Experience Report by 6sense, today’s …

BY Dean Moothart

June/July 2025

SMART RESPONSES TO TARIFFS AND CASH CONSTRAINTS

With the new tariff policies dominating headlines, proactively managing risk is essential. Businesses must stay ahead of the turbulence by monitoring cash flow and acting decisively to protect the bottom line and customer relationships. Taking strategic action now may not fully insulate your business from the changing environment but may help mitigate some of the …

BY Joe Chevalier

May 2025

CARVE-OUT ARRANGEMENTS AND OTHER CLIENT SERVICE AGREEMENT CHALLENGES

Recently, I had an opportunity to speak at the NAPEO Operations Workshop, held in New Orleans on April 8, 2025, on the topic of Carve-Out arrangements. My co-presenter was Paul Hughes of Libertate Insurance, a leading expert in workers’ compensation insurance and PEOs. I was pleased to see that we had standing room only for …

BY TORBEN S. MADSON, ESQ.

June/July 2025

FROM REGULATORY CHAOS TO STRATEGIC ADVANTAGE: BEST PRACTICES FOR IMPLEMENTING NEW REGULATIONS

In our tracking of regulatory changes affecting our clients across multiple jurisdictions, we’ve documented an average of at least 50 significant compliance updates annually — changes that can overwhelm even the most diligent business owners. One of the major selling points of a PEO for overworked administrators, in addition to payroll processing or benefits administration …

BY DEBORAH DHUY

June/July 2025

BUILDING BETTER RETIREMENT OUTCOMES: BEST PRACTICES FOR PEOS SUPPORTING CLIENT PLANS

More businesses are offering retirement plans—not just because they have to, but because employees expect it. For PEOs, that shift creates a clear opportunity: to help clients go beyond basic compliance and build retirement solutions that serve both their teams and their business goals. State-sponsored programs have pushed this issue into the spotlight. But the …

BY Kristen Fradiani

June/July 2025

A Q&A WITH CHAIRMAN JASON SMITH

As Congress continues working on the budget reconciliation bill to extend the 2017 Tax Cuts and Jobs Act, Chairman Smith and his committee are leading the charge. He spoke with PEO Insider ® to share a little about his background, policy goals and explain why this legislation is so important for small businesses.

BY Chris Chaney

May 2025

THE ART OF WRITING: AMIE REMINGTON’S JOURNEY AS AN AUTHOR

For the past few years, Saturday mornings for Amie Remington looked a bit different than most. The 20-year PEO industry veteran spent the early hours of the day writing, editing, and re-writing drafts of her recently published book, The Art (and Science) of HR: A Legal Guide for New Managers, CEOs and Leaders in Between.

BY Chris Chaney

May 2025

KEY COMPLIANCE DEVELOPMENTS PEOS MUST NAVIGATE IN 2025

The 2025 compliance landscape presents significant challenges for PEOs but also creates opportunities to deliver exceptional value to clients.

BY JENIFER DUGGAN, J.D., SPHR-CA, SHRM-CP

May 2025

NEXTEP: A PEOPLE FIRST COMMITMENT

For its nearly three decades of existence, Nextep has prided itself on its people-first commitment. That mantra has extended both to its employees as well as to the communities it serves in the Norman, Oklahoma area and beyond. For years, Nextep employees gave back in myriad ways, often on their own time and their own accord.

BY Evan Fallor

May 2025

PEOS AS KEY PARTNERS IN AI COMPLIANCE AND RISK MANAGEMENT

As trusted advisors, PEOs are uniquely positioned to guide their clients through the complexities of integrating AI into HR operations. The goal should be to improve efficiency, but also to ensure that legal and ethical responsibilities are met. 

BY CRISTINA FAHRBACH-CONNORS, J.D., PHR

May 2025

Are Your Customers RIF-Ready?

Perhaps the most scrutinized part of any RIF – and therefore the most critical – is the selection process used to determine which employees will be let go.

BY John Polson, Esq.

May 2025

WORKERS’ COMP. ON OUR MINDS: UPDATES & TRENDS FROM KEY STATES

The first few months of 2025 have been filled with legislative and regulatory activity in the states. One particular area of interest to PEOs is workers’ compensation insurance.

BY Hannah Walker, Esq.

May 2025

FROM WISH LIST TO BILL TEXT

Even though reconciliation is a partisan political exercise, NAPEO continues to take a bipartisan approach to federal advocacy.

BY Alex Milliken

May 2025
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