Flexibility is not simply offering more products or services. It is giving employers the freedom to choose the level of partnership that makes sense for their business and the ability to change that level as their needs change.
BY JIM NEVE
November 2026
One assumption surrounding AI is that more automation will naturally make managers’ jobs easier. Sometimes it will. But as AI becomes more autonomous, some management work may simply move.
BY TOM DEEN
November 2026
Research shows that trade association membership can deliver significant business value, from stronger financial performance and risk management to greater credibility and innovation.
BY CASEY M. CLARK
November 2026
Implementing AI here creates more space for analysis and judgement, the highest impact work that the aforementioned specialist can bring to the table.
BY LISA WANG
November 2026
At a time when businesses across industries are embracing artificial intelligence, chatbots and automated customer service, Optimum HR is taking a decidedly human approach to its client relationships.
BY CHRIS CHANEY
November 2026
The PEOs getting real value from AI aren't the ones with the most tools. They're the ones who mapped a real operational chain.
BY JAKE ROSENTHAL
November 2026
PEOs are uniquely positioned to help employers manage the workforce data they must track. PEOs add value by interpreting the data and translating what it means for the business.
BY GABRIEL CUELLAR
November 2026
Employment law does not arrive labeled by which documents it changes. A single amendment can reach a handbook policy, a required notice, a training module, and an onboarding procedure at once.
BY SHON HOLYFIELD
November 2026
PEOs grew when the Affordable Care Act made employment compliance too complicated for a 20-person company to manage alone. AI regulation is the next version of that problem.
BY KRISTEN FRADIANI
November 2026
Most importantly, NAPEO membership creates a unified industry voice that helps make all our businesses stronger.
BY BILL MANESS
November 2026
The challenge for PEOs isn’t in evaluating technology, it’s in the role of what will the human still do after the technology has done its part.
BY CARY GRIGG
November 2026
PEOs that treat feeds as an infrastructure function with monitoring and clear ownership run into the same carrier quirks as everyone else. They just find out about them in days instead of quarters.
BY TYLER PRIEST
November 2026
The organizations finding real success with AI are obsessed with outcomes. Start with the problem you’re trying to solve, and ask good questions.
BY DR. SAMI MIAN
November 2026
Much of the AI industry has poured its energy into making models better at answering. High-consequence environments demand a less celebrated skill: the ability to stop.
BY NAMI BARAL
November 2026
Rather than making AI implementation a threatening cost-cutting exercise, it can become a growth strategy your team can actually get behind.
BY ISH BAID
November 2026
AI is making work cheaper, but cheaper work does not automatically mean fewer workers. It can also mean more customers, more viable businesses and more demand for the services those businesses provide.
BY JOHN SLAVIC
November 2026
The next investment in AI may not need to be another tool. It may be training.
BY RONDA McCULLOUGH
November 2026
In my view, this makes NAPEO’s job more important than ever.
BY CASEY M. CLARK
October 2026
Kent Ahlswede understood early on that for the emerging industry to succeed, PEOs needed more than a viable business model. They needed a collective voice.
BY CHRIS CHANEY
October 2026
Altogether, the labor market can best be described as a “no hire, no fire” environment.
BY JOHN SLAVIC
October 2026
For most PEOs, this shift in buyer behavior remains largely invisible because they are not yet tracking AI visibility as part of their marketing strategy.
BY AMANDA MOORE ORTEGA
October 2026
While HR has been rightly viewed as a critical, necessary fixed cost for doing business, that’s simply not the case anymore.
BY JAY MINCKS
October 2026
Most PEOs have the tools to make this shift. What they do not always have is the habit of walking into a client meeting and leading with the future instead of the last 30 days.
BY KRISTEN FRADIANI
October 2026
Depending on how a PEO structures its ACH processing relationship, significant responsibilities including fraud monitoring, annual ACH Rules reviews, documented policies, risk assessments, and maintaining supporting evidence may remain with the PEO.
BY JOE MIGNECO
October 2026One of the great benefits of NAPEO membership is the PEO Insider! PEO Insider is your best source for hard-hitting technical insight, timely updates, and practical perspective on all things PEO.
The current issue of the PEO Insider is free to the public, but previously published issues are for members only. So please login to view this article. Thank you.
For more information on membership click here.
CONGRATULATIONS
NAPEO member Syndeo Outsourcing recently won ClearlyRated’s Best of HR Services Award for providing superior service to their clients. 2023 Best of HR Services winners have a Net Promoter®️ Score twice as high than the industry average. Syndeo received satisfaction scores of 9 or 10 out of 10 from 90.2% of their clients, significantly higher than the industry’s average of 49% in 2022. “Humbled beyond words. It is truly a pleasure to serve the clients who trust us to help them accomplish their mission,” said Syndeo President & CEO Bill Maness.
JUNE/JULY 2023
