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PEOS MUST PROCEED WITH CAUTION WITH EMPLOYEE RETENTION CREDIT
As a result of the COVID-19 pandemic, Congress enacted the Employee Retention Credit (ERC), to help taxpayer businesses weather the storm. But despite the genuine benefit that ERC provides to qualifying businesses, the IRS has been faced with many fraudulent and questionable claims. As a result, the Service has initiated aggressive enforcement actions centered on …
BY Matt Hunter, ESQ.
February 2025
AI TRENDS SHAPING THE FUTURE OF PEOS
As both traditional AI and generative AI technologies evolve, the insurance industry will see some tremendous changes, which will impact both insurers and PEOs. By leveraging AI, these organizations can address critical challenges, streamline operations and enhance their service offerings. Here are six key predictions specific to the opportunities they present for PEOs. AI WILL …
BY Stan Smith
February 2025
DEVELOPING A TRAINING PLAN FOR HR COMPLIANCE
An effective HR compliance training plan is essential for any organization committed to fostering a safe, fair, and legally compliant workplace. With ever-evolving federal and state regulations, businesses face the constant challenge of staying up to date while ensuring their workforce is properly trained on key compliance issues. HR compliance isn’t just about meeting legal …
BY Kristen Fradiani
February 2025
PRODUCTIVE DISRUPTION
I hope that 2025 is off to a prosperous start for all of you! If the pace at which we’ve been shot out of a cannon at NAPEO is any indication, it’s going to be a busy and productive year. As I write this, Washington is recovering from a winter storm and bracing for a …
BY Casey Clark
February 2025
Back to Basics
PEOs give SMBs an edge. Companies getting off the ground and growing might not have the resources or bandwidth to create HR infrastructure, which, in the worst case scenarios, can cause issues (team retention, compliance, etc.) down the line. Our industry bridges this gap – giving SMBs access to infrastructure and HR tools without leaders …
BY David Feinberg
February 2025
PROMOTING EMPLOYEE MENTAL HEALTH AND WELLBEING
I have witnessed firsthand the profound impact that mental health and wellbeing have on both internal employees and client worksite employees. In today’s fast-paced and ever-changing work environment, it is crucial to prioritize mental health and create a supportive atmosphere that fosters wellbeing. Here are some strategies and insights I would suggest on how to promote mental health and wellbeing in the workplace.
BY Walter Sabrin
February 2025
THE FUTURE OF PAYROLL: WHY EMPLOYEE PAYCARDS ARE REVOLUTIONIZING WAGE DISTRIBUTION
Employee paycards are more than a payroll innovation—they’re a tool for progress.
BY Andy Songer
February 2025
PEOS IN THE COMMUNITY: JUSTWORKS: GRANTING CONFIDENCE TO NONPROFITS
Justworks was founded on a mission to help small businesses grow with confidence, and in the decade-plus since, it’s made it part of that mission to also help the communities they serve grow and prosper. It’s safe to say that mission is becoming a reality.
BY Evan Fallor
February 2025
CSL Solutions: Three Decades of Evolution
Michelle Wightman’s journey into the PEO industry wasn’t one she planned, but looking back, it feels inevitable. Growing up, she had a front-row seat to her father’s fearless entrepreneurial ventures— who started businesses ranging from real estate to construction and even a premier deer processing plant in Alabama. Watching him navigate both successes and setbacks, she absorbed a natural instinct for building something from the ground up.
BY Chris Chaney
February 2025
2025 PREDICTIONS: 5 BIGGEST TRENDS PEOS CAN EXPECT IN THE NEW YEAR
Even though D.C. might be friendly confines for the PEO community in the new year, that doesn’t mean 2025 will be a cakewalk for businesses. State lawmakers and regulators will pick up the slack. They’ll continue to create a patchwork of legal compliance measures – and PEOs will be caught in the middle.
BY John Polson, ESQ.
February 2025
TOP 5 CHALLENGES SMBs WILL FACE IN 2025
A major area of the growing digital world that SMBs need to prioritize is cybersecurity as they adopt new technologies. This includes implementing robust security measures to protect against cyber threats, regular training for employees on cybersecurity best practices, and ensuring compliance with data protection regulations.
BY Roger Hays
February 2025
BEYOND PAYROLL AND BENEFITS: OPERATIONAL ENGAGEMENT AS THE NEW STANDARD FOR THE DIGITAL-FIRST WORKFORCE
If operational engagement is the goal, “micro-frictions” are its subtle enemies. These small, persistent irritations—tedious passwords, delayed responses, unclear steps—quietly say, “We didn’t consider your experience.”
BY Shaked Lev
February 2025
CULTIVATING A CULTURE OF EXCELLENCE: ACHIEVING NEAR-PERFECT NPS SCORES
Consistency is a key driver of customer loyalty and high NPS scores. By standardizing processes and ensuring every team member understands our service standards, we deliver reliable, high-quality experiences across the board.
BY Marilyn Conyer
February 2025
YOUR VOICE MATTERS: BUILDING A FEEDBACK DRIVEN CULTURE
As HR leaders, we need to work to change this paradigm because research clearly shows that people experience faster growth and development when they build on their strengths instead of correcting their shortcomings.
BY Beth Sunshine
February 2025
BUILDING EXCELLENCE FROM WITHIN: THE CRITICAL ROLE OF MENTORING AND UPSKILLING IN PEO SUCCESS
Beyond mentoring, continuous upskilling is critical in our rapidly evolving industry. We're seeing new technologies, changing regulations, and evolving client needs that require ongoing development.
BY Don Cahalan
February 2025
REDEFINING LEADERSHIP: HELPING CLIENT COMPANIES BECOME TRUE ENGAGEMENT CHAMPIONS
An HR leader who possesses the ability to deliver forward thinking, empathetic, and impactful training to client companies’ management teams demonstrates not just a perfunctory HR service, but rather puts a stronghold in the hearts of our small business owners that is key in client retention.
BY Stacy Jensen
February 2025
PEOS IN THE COMMUNITY: PrestigePEO: GOING BEYOND BUSINESS IN THE BIG APPLE
Headquartered a stone’s throw away from the Big Apple, Melville-based PrestigePEO has made it a mission to become a difference maker on Long Island — not only from a business perspective, but also in its social and community efforts.
BY Evan Fallor
December 2024/January 2025
WRITING SIMPLOY’S NEXT CHAPTER
When Jay King told his leadership team to read Gino Wickman’s Traction he knew Wickman’s business operating philosophy would change his company. But he likely did not anticipate it would set in motion what he admits has always been his dream: seeing his son, Carson King, succeed him as CEO. In January, Carson will do …
BY Chris Chaney
December 2024/January 2025
A YEAR IN REVIEW: NAPEO’S LEGISLATIVE WINS ON HEALTHCARE
These two legislative victories in Kansas and Ohio were top priorities in the NAPEO 2024 State Government Affairs State Action Plan.
BY Hannah Walker, Esq.
December 2024/January 2025
THE 2024 ELECTION: WHAT IT MEANS FOR PEOS
The recent election should have little to no impact on the PEO industry priorities before Congress. We have adopted legislative and regulatory priorities that can obtain bipartisan support.
BY Thom Stohler
December 2024/January 2025
YEAR ONE
It’s hard to believe, but when you read this, I will have completed my first full year of service to the PEO industry as NAPEO’s CEO. When everything is new – new colleagues, new office, new members, new issues – it’s hard to wrap my head around encapsulating my first year in a few hundred …
BY Casey M. Clark
December 2024/January 2025
PREDICTIONS FOR 2025
December is the perfect time to reflect and take stock of where we are as an industry, as well as where we want to go in the year ahead. We achieved a lot in 2024. A few highlights: We passed legislation in Ohio and Kansas codifying the ability for a PEO to offer large group …
BY David Feinberg
December 2024/January 2025
PERFORMANCE EVALUATION DOs AND DON’Ts FOR EMPLOYERS
Performance evaluations have traditionally been the go-to tool for providing feedback to employees about their performance. Historically they have been conducted annually by the employee’s supervisor, but recent data has led to questions about their use and effectiveness following this model.
BY COLETTE LABATE, J.D., MBA, PHR
December 2024/January 2025
HOW THE RIGHT HCM TECHNOLOGY CAN ELEVATE EMPLOYEE EXPERIENCE AND DRIVE PEO GROWTH
PEOs that embrace HCM technology to enhance EX can move beyond transactional payroll and employer-related compliance to offer services that build deeper, more meaningful partnerships with their clients.
BY Pragya Gupta
December 2024/January 2025
