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421 ARTICLES

NEXT GENERATION PEO RISK DEPARTMENTS

As we all know, the year is 2023, and as PEO risk managers it is important that we embrace the title of a Bob Dylan classic: “The Times They Are A-Changin'.” Given the myriad of changing issues facing the PEO risk manager, a detailed point-by-point examination of the evolving issues would be too lengthy to illuminate within the pages of this article. That being said, this article will focus on two emerging and evolving issues that the PEO risk manager should embrace: dynamic risk analysis and next generation risk department staffing.  

BY Scott Johnson

April 2023

CHARACTER FIRST: T&T STAFF MANAGEMENT

PEO veterans will often repeat a familiar industry origin story: in the late 1980s and early 1990s businesses turned to PEOs as a solution for lower workers’ compensation costs. There was no talk of talent acquisition, DEI training, mental health benefits, or any of the other many components to the services and benefits PEOs now provide. In the old days, businesses typically partnered with a PEO to save on costs.   And that’s exactly why Thad Steele first encountered PEOs.  

BY Chris Chaney

April 2023

THE CYBER SEA: Lessons in Leadership, Identity, and Hard Work

As chief information security officer at PrismHR, Dwayne Smith leads the company’s cybersecurity efforts. He works to strengthen cyber defenses, and guard vital information from internal and external threats. A vast and evolving field, cybersecurity requires constant vigilance, training, and adaptation. Smith may be a relative newcomer to the PEO industry, but his background boasts impressive cyber credentials from service in the United States Navy, consulting with government agencies, and leading cybersecurity efforts for Cummins, Inc., a large multinational company.

BY Chris Chaney

March 2023

STATE PAID FAMILY LEAVE LAWS: WHAT PEOS NEED TO KNOW

As more and more states adopt paid family leave laws, the PEO industry is confronted with both challenges and opportunities as we adapt and manage these laws on behalf of our worksite employer clients. Like the Americans with Disabilities Act (ADA) or the Family Medical Leave Act of 1993 (FMLA) or the Occupational Safety and Health Act (OSH Act), and other laws that have been bestowed on us, we are in a great position to use what we have learned and accomplished over the years to handle the challenges brought on by state paid family leave laws.

BY Tom Jacobs

March 2023

EMPLOYER PRIORITIES FOR HEALTHCARE IN 2023

Employers are recognizing that virtual care has not fully eliminated barriers to access, and that an exclusively virtual strategy can fragment the care experience and lead to wasteful spending. In articulating priorities for 2023 during the Fall 2022 roundtable session with One Medical, organized by the Employer Health Innovation Roundtable, more than 1 in 4 employers cited lack of access to care as a primary concern, and 1 in 4 employers expressed concern over fragmented care.

BY One Medical

March 2023

BUILDING STRONG RELATIONSHIPS WITH CLIENTS LEADS TO BETTER OUTCOMES FOR ALL

A PEO is only as strong as its client relationships. From ownership to worksite employees, we need to be engaged at every level of our clients’ teams. Of course, strong connections between owners and executives build trust that is needed to develop successful relationships.

BY Sam Rathbun

March 2023

FROM HR MANAGER TO PEO OWNER: Celeste Johnson and The Applied Companies

Celeste Johnson leads Reno, Nevada-based The Applied Companies (TAC). A regional PEO that also boasts a robust recruiting services division, TAC is dedicated to serving northern Nevada as its premier workforce solution. Johnson’s team is committed to high touch service and providing clients the custom tools they need to grow and thrive.  Today, she’s the owner and CEO of the company, but her career path in the HR world began as a summer job while still in college. 

BY Chris Chaney

March 2023

TURNING RISK INTO REWARD: THE CYBER OPPORTUNITY

The exposure of being an employer is dynamic and untenable for a small employer, which is why PEOs are so crucial to businesses. While core PEO responsibilities such as payroll, procurement of workers’ compensation, and human resources are foundational value propositions to assist employers, in addition to these areas what makes one PEO more attractive than another in the selection process? What is the biggest problem to solve for your client company? Maybe it’s safety. Usually, the area where they lack the most understanding and support is in cyber defense. Every client of yours is a sitting duck for a hacker and you can help. 

BY Paul Hughes

March 2023

DISASTER RECOVERY FOR PEOS

Disasters are inevitable, and their timing is unpredictable. Preparing your company and employees before disaster strikes can make the difference between a catastrophe or an inconvenience. While no one wants to experience a business disruption, especially any technology-related disruption, there are many reasons that you could end up in that position.

BY Hamesh Chawla

March 2023

IS YOUR COMPANY ALREADY IN THE CROSSHAIRS?

We all have locks and alarms on our homes, businesses, and vehicles. None of us would think about leaving our property unguarded. Why would you take the chance with your digital property?  So, what can PEOs do internally to help secure the vulnerable areas of their business? As IT Manager at ESI, I have the task of guarding the gates of ESI through various techniques. Hopefully, by sharing some of these techniques, we will add some nuggets to your cybersecurity protocol.  

BY Russell James

March 2023

PROTECTING THE PEO: THE EMPLOYEE’S IMPACT ON CLIENT AND ORGANIZATIONAL SECURITY

Every business faces different challenges whether from competitors, market changes, supply chain disruptions, or myriad external or internal forces. Yet every business, regardless of size or industry, faces a common threat: the security of critical data. Whether it’s the leak of proprietary business information or customer data, or a breach, or a malicious software attack, it can be devastating. Security incidents result in disruption, fines and a loss in customer confidence that can take years to recover.   

BY Geoff Webb

March 2023

5 QUESTIONS TO ASK A CLOUD SERVICE PROVIDER ABOUT CYBERSECURITY

One of the questions I’m frequently asked by PEOs is simple: Is the cloud safe?  Actually, this is a trickier question than it seems. The answer is yes, of course, but like any internet-based endeavor, there are certainly many caveats. Cloud security requires you to think about security differently than on-premise security or data center security.

BY Dwayne Smith

March 2023

WHY CYBERSECURITY SHOULD NOT BE THE SOLE RESPONSIBILITY OF THE IT DEPARTMENT

Cybersecurity is an essential aspect of business operations, which is why it cannot be viewed as the sole responsibility of the IT department. Cybersecurity threats evolve daily and organizations can best prepare and protect themselves by taking a shared responsibility to protect the company’s assets and data.

BY Jenna Marceau

March 2023

ACCELERATING THE SALES PROCESS WITH MARKETING CONTENT

Quality content is the key to a successful marketing strategy. Content published online will extend a brand, position your business as subject matter experts, attract visitors to a website, and convert those visitors to qualified sales leads.  But the role content plays in the sales process doesn’t end there.     The same content that was created to support marketing’s objectives can also be used (or repurposed) to support the sales process and even help accelerate deals through the funnel. Salespeople engage with prospects at various stages of the buyer’s journey – Awareness, Consideration, and Decision-making. 

BY Dean Moothart

February 2023

GETTING YOUR HOUSE ORGANIZED: STEPS FOR A SUCCESSFUL 2023

To achieve success, a PEO must build and maintain a strong foundation. Without this, the weight of the inevitable operational stresses and changes to be encountered as the year progresses will not be sustainable. With the new year rush behind us, take this opportunity to get your house in order. While there are multiple financial items to tackle such as budgets, forecasts, and tax rate reviews along with sales and marketing initiatives, this article focuses primarily on operations-related steps.

BY Jean Goldstein, CPA

February 2023

5 QUESTIONS PEOS COMMONLY ASK ABOUT NON-COMPETES, OTHER RESTRICTIVE COVENANTS

Employee mobility and turnover continue to plague many employers. Naturally, this breeds concerns about what else might go out the door along with a departing employee. Implementing a strategy for protecting a PEO’s or client’s goodwill, business relationships, other employees, confidential information, and trade secrets is crucial. What an appropriate protective strategy should look like depends on numerous factors, and one PEO’s or client’s successful strategy might be disastrous or unworkable if simply duplicated elsewhere. Combined with the challenges of the ever-changing legal landscape of non-compete agreements and other restrictive covenants, many companies struggle knowing where to start.

BY Brian L. McDermott, Esq. and Zachary A. Ahonen, Esq.

February 2023

SIMPLE STEPS TO PROMOTE MENTAL HEALTH AT WORK

n today’s post-COVID workforce filled with Millennial and Gen Z workers, mental wellness and mental health no longer carry the stigma of the past and have now become top of mind for employers and employees. No longer can we “rub some dirt in it” to get a fix when one in five adults each year is affected by a mental health condition and 55% of them go untreated1. The PEO industry has an amazing opportunity to further bring big business benefits to small businesses across the country by adding mental health solutions to product and service portfolios.

BY Ryan Churchill

February 2023

THINK IT THROUGH: HOW RETURN-TO-OFFICE MANDATES MAY IMPACT EMPLOYEE ENGAGEMENT

As a result of the workforce evolution in recent years, remote, hybrid and onsite work has been redefined, and is a top-of-mind subject in daily conversations. Many companies and teams like ours at LandrumHR have an employee base geographically widespread throughout the U.S. In our case, this pre-dates the pandemic, but like these other companies we, too, are still evaluating the pros and cons to re-engaging teams physically onsite where and when possible, without causing disruption to workflow and requiring facilities (re)construct.

BY Gehan "G" Haridy-Ardanowski

February 2023

BUILDING THE FUTURE OF WORK: 3 WORKPLACE ROLES THAT WILL BE CRUCIAL FOR EMPLOYEE ENGAGEMENT

Many of the challenges of the contemporary and immediate future of work aren’t radically different than the challenges that have existed in corporate work environments for years. But, with each shifting generation, there are new ways of looking at the same challenges.   As Chief Workplace Officer at Oyster HR, a global employment platform with 650+ fully-distributed employees, I’ve tried to prioritize workplace roles that support communication, transparency, and authenticity within our organization.  

BY Mark Frein

February 2023

EIGHT STEPS TO ADDRESS DIVERSITY AND INCLUSION

Diverse viewpoints and perspectives bring a lot to PEOs. A diverse workforce in terms of age, race, religion, nationality, sexual orientation, gender, national origin, and gender identity can help you develop original strategies, and create new ways to cater to our diverse clients. Diversity can also generate higher revenue, and innovate our offerings. It's the precursor to better decision-making, equal access, fair treatment, increased rates of jobs accepted by qualified candidates, and greater performance.  

BY Anthony Laporte

February 2023

Leveraging Empathy and Design Thinking to Solve Today’s Workplace Culture Challenges

There’s no single right answer to employee engagement, but at ADP, our client experience team has found that starting with empathy and leveraging design thinking helps to chip away at these colossal challenges.  Starting with empathy is often easier said than done. Luckily, there are methodologies like design thinking that provide tried and true exercises and resources to help ground organizations in human experiences. Here are a few techniques that we’ve found particularly effective. 

BY Nicole Nystrom Tart

February 2023

THE ROLE OF EMPLOYEE ENGAGEMENT IN HIGHLY EFFECTIVE ORGANIZATIONS

Employee engagement is a vast construct that touches almost every part of human resource management. If every part of human resources is not addressed in appropriate ways, then employees will fail to fully engage themselves in their job as a response to such kind of mismanagement. The idea of employee engagement is built upon the foundations of earlier concepts like job satisfaction, employee commitment, employee performance, employee retention rate, organizational citizenship behavior, and the like. Though it relates to and encompasses such concepts, employee engagement is much broader in scope and function. 

BY Carson King

February 2023

SHOW UP, TELL THE TRUTH, AND DO THE NEXT RIGHT THING

After more than twenty years in the PEO industry, Joe Beers has seen and learned a lot. From joining a start-up PEO that would grow to 45,000 worksite employees (WSEs), to starting his own PEO, Beers has worked with many different clients and faced many different situations. What has always remained the same, though, is the core philosophy that guides his life and business: show up, tell the truth, and do the next right thing.  

BY Chris Chaney

February 2023

2022 ELECTION ANALYSIS: WHAT HAPPENED AND WHAT IT MEANS FOR PEOS

As of the writing of this article, it appears that the Democrats will retain control of the Senate. The only question is whether their majority is 50-50 (with Vice President Harris breaking ties) or 51-49. That will be determined by the Georgia run-off between incumbent Sen. Raphael Warnock and challenger Herschel Walker. The House of Representatives will be controlled by the Republicans, though by a very slim margin. From a legislative perspective, with Republican’s controlling the House, President Biden’s remaining legislative agenda has little to no possibility of being enacted. Split control of Congress means that the only bills that will be enacted into law will have to be bipartisan in nature. This is another way of saying “expect gridlock” this session of Congress. 

BY Thom Stohler

December 2022/January 2023
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