NAPEO
THIS MONTH’S FOCUS: Artificial Intelligence VIEW ALL
USING AI TO RECORD MEETINGS: DATA PRIVACY RISKS PEOS NEED TO KNOW
AI transcription tools aren’t perfect. They may misinterpret accents, jargon, or industry-specific terms. They may generate summaries that are incomplete or misleading. In some cases, bias can sneak into outputs, even when demographic information isn’t included in the input.
BY KRISTEN FRADIANI
August 2025
AI RISK GOVERNANCE FOR PEOS
Governance is not just a framework; it’s a mindset. Offer regular training on ethical AI to all employees, not just the technology teams. Encourage client engagement and help them understand how AI supports services and how safeguards are in place.
THE EFFECTS OF AI ON RETIREMENT SAVINGS AND THE PEO INDUSTRY: A RESPONSIBLE INNOVATION PERSPECTIVE
These principles are not just ethical imperatives—they are business imperatives. Organizations that prioritize responsible AI are more likely to earn trust, avoid regulatory pitfalls, and achieve sustainable success.
YOUR BENEFITS COULD USE A DASH OF AI: RETHINK THE PEO EMPLOYEE BENEFITS EXPERIENCE
AI is the avenue toward more elevated human touches. When AI handles routine benefits queries, it frees up benefits experts and call center staff to handle the truly complex cases that require a delicate touch.
EDITOR’S PICKS VIEW ALL
TIM GRAHAM AND PPI: BUILDING ON A STRONG FOUNDATION
That Graham is so involved in our governments affairs and advocacy efforts would have seemed quite unpredictable 15 years ago. Back the
BY Chris Chaney
April 2025
A Q&A WITH CHAIRMAN JASON SMITH
As Congress continues working on the budget reconciliation bill to extend the 2017 Tax Cuts and Jobs Act, Chairman Smith and his commit
BY Chris Chaney
May 2025
KEENA: ALL IN ON PEO
It became clear that PEO was the direction KEENA should take. That decision sparked a company transformation that’s included a rebran
BY Chris Chaney
June/July 2025
THIS MONTH’S COVER STORY
COADVANTAGE: A COMPANY ON A MISSION
Yet, through all this change, CoAdvantage has grown immensely over the years, serving more and more small businesses. It’s a testament to what can happen when you're attuned to the needs of your user, hire a team committed to putting the customer first, and are mission-driven.
BY Chris Chaney
August 2025