June/July 2024

THIS MONTH'S FOCUS: Finance and Profitability

NEVER SAY NEVER: DAVE & TERESA LAWRENCE AND DELTA ADMINISTRATIVE SERVICES

Dave Lawrence grew up insisting he would never join the family business. He wasn’t interested. It wasn’t for him. After graduating from college with an economics and business degree, he found a sales job with a Connecticut-based company. The company sold awards programs, and Dave ran the Gulf South region out of his native New Orleans. Not much later, Dave and his wife Teresa married. The young couple both had solid, good paying sales jobs they each loved. Life was on the right track.

BY Chris Chaney

June/July 2024

FEATURED

UNLOCKING HIDDEN VALUE: PEOS CAN BENEFIT FROM SUSTAINABILITY REPORTING 

PEOs that adopt strong corporate sustainability initiatives as part of their business model have incredible opportunities for increased sales and corporate value.

BY Jason F. Clausen, CPA

June/July 2024

KPIs for ACCOUNTING DEPARTMENTS

What key performance indicators (KPIs) determine the success or failure of a PEO’s accounting department? Timely and accurate numbers are definitely at the forefront. The PEO space can be a dynamic environment to operate in. The risk and margins are ever-changing and keeping our finger on the pulse is imperative to our success.

BY Jenny Smith

June/July 2024

MONETARY CROSSROADS: HOW A PEO FINANCE DEPARTMENT FITS IN THE PEO SALES CYCLE

In summary, the symbiotic relationship between sales and finance is the backbone of organizational success. Alignment between sales and finance is crucial to any organization but as outlined above, is heightened in the PEO environment.

BY Jean Goldstein

June/July 2024

OPTIMIZING PROFITABILITY BY MITIGATING CLAIMS COST AND CLAIM EXPOSURE

In summary, control of a PEO’s workers’ compensation cost, and overall profitability of a PEO company’s operations hinges on astute management of critical areas such as claims administration, subrogation, SIU, risk management programs and nurse case management.

BY David Brodsky

June/July 2024

LESSONS LEARNED FROM ACTUARIAL DUE DILIGENCE

When I’m performing due diligence on a target company, especially in the PEO space, there are common areas that sellers miss. Below are the top five most missed opportunities for sellers, counting down to the most commonly missed opportunity.

BY Frank Huang

June/July 2024

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TRACKS

“The intricacies of managing payroll across multiple domestic jurisdictions, particularly in the era of remote work, present unique challenges that demand a strategic approach. ”

BY Steve Politis

June/July 2024

MICHAELINE DOYLE: A WORKHORSE SPIRIT

If you’re in the PEO industry, you know there is no greater honor than winning the Michaeline A. Doyle Award. Created in 1995, it’s an accolade bestowed upon someone who has provided exemplary leadership and service to NAPEO and our industry and whose business philosophy is to improve the industry while simultaneously improving his or …

BY Evan Fallor

June/July 2024

DEPLOYING TEST AUTOMATION TO TRANSFORM CUSTOMER EXPERIENCE

Insurance, healthcare and employee benefits have common business drivers that mandate the need for test automation. Each of these industries are data intensive and often include personally identifiable information (PII), payment card industry (PCI) or protected health information (PHI) compliance. There is no room for manual errors. While that alone may be sufficient to justify …

BY Frank Bianchi

June/July 2024
“The energy and enthusiasm for engaging in representative government was encouraging and inspiring.”

BY Casey M. Clark

June/July 2024

REVERSE ENGINEER THE SALES AND MARKETING PROCESS TO DRIVE MARKETING ROI

The ultimate objective of every marketer is to produce a meaningful and measurable ROI. Unfortunately, having that objective and actually achieving that objective are two very different things. As with any goal and objective, there are three key elements to success – a strategy, a plan, and disciplined execution. But keeping your fingers crossed isn’t …

BY Dean Moothart

June/July 2024

HOW A RETIREMENT PLAN CAN POSITIVELY AFFECT CUSTOMER LIFETIME VALUE

Of all the business-enhancing services PEOs offer, one is sometimes overlooked, or seen as an overhead expense to be avoided, but never should be. A quality retirement plan can add great value for both the employer and the PEO supporting them.

BY Chris Miller

June/July 2024
LEADERSHIP

FISHER PHILLIPS ADDS VETERAN LEGAL AND HR EXECUTIVE REE HARPER TO PEO AND STAFFING PRACTICE

June/July 2024
KUDOS

TRINET WINS FIVE STEVIE AWARDS

June/July 2024
LEADERSHIP

NICHOLAS KAPIOTIS NAMED AS COADVANTAGE CHIEF LEGAL OFFICER

June/July 2024
EXPANSION

ENGAGE PEO EXPANDS PRESENCE IN THE NORTHEAST AND WESTERN REGION

June/July 2024
C-SUITE

CHASE HEYWOOD NAMED PRESIDENT OF STRATUS HR

June/July 2024
CONGRATULATIONS

SIMPLOY EARNS BEST PLACE TO WORK AWARD

June/July 2024
M&A

G&A PARTNERS ACQUIRES UT-BASED TEAMWORKS GROUP

June/July 2024
ACQUISITION NEW

ONEDIGITAL ACQUIRES LYONS HR, EXTENDING PEO PRACTICE TO SOUTHEAST REGION

June/July 2024

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