NAPEO
February 2025
THIS MONTH'S FOCUS:
CSL Solutions: Three Decades of Evolution
Michelle Wightman’s journey into the PEO industry wasn’t one she planned, but looking back, it feels inevitable. Growing up, she had a front-row seat to her father’s fearless entrepreneurial ventures— who started businesses ranging from real estate to construction and even a premier deer processing plant in Alabama. Watching him navigate both successes and setbacks, she absorbed a natural instinct for building something from the ground up.
BY Chris Chaney
February 2025CONTENTS
FEATURED
2025 PREDICTIONS: 5 BIGGEST TRENDS PEOS CAN EXPECT IN THE NEW YEAR
Even though D.C. might be friendly confines for the PEO community in the new year, that doesn’t mean 2025 will be a cakewalk for businesses. State lawmakers and regulators will pick up the slack. They’ll continue to create a patchwork of legal compliance measures – and PEOs will be caught in the middle.
BY John Polson, ESQ.
February 2025
TOP 5 CHALLENGES SMBs WILL FACE IN 2025
A major area of the growing digital world that SMBs need to prioritize is cybersecurity as they adopt new technologies. This includes implementing robust security measures to protect against cyber threats, regular training for employees on cybersecurity best practices, and ensuring compliance with data protection regulations.
BY Roger Hays
February 2025
BEYOND PAYROLL AND BENEFITS: OPERATIONAL ENGAGEMENT AS THE NEW STANDARD FOR THE DIGITAL-FIRST WORKFORCE
If operational engagement is the goal, “micro-frictions” are its subtle enemies. These small, persistent irritations—tedious passwords, delayed responses, unclear steps—quietly say, “We didn’t consider your experience.”
BY Shaked Lev
February 2025
CULTIVATING A CULTURE OF EXCELLENCE: ACHIEVING NEAR-PERFECT NPS SCORES
Consistency is a key driver of customer loyalty and high NPS scores. By standardizing processes and ensuring every team member understands our service standards, we deliver reliable, high-quality experiences across the board.
BY Marilyn Conyer
February 2025
YOUR VOICE MATTERS: BUILDING A FEEDBACK DRIVEN CULTURE
As HR leaders, we need to work to change this paradigm because research clearly shows that people experience faster growth and development when they build on their strengths instead of correcting their shortcomings.
BY Beth Sunshine
February 2025
BUILDING EXCELLENCE FROM WITHIN: THE CRITICAL ROLE OF MENTORING AND UPSKILLING IN PEO SUCCESS
Beyond mentoring, continuous upskilling is critical in our rapidly evolving industry. We're seeing new technologies, changing regulations, and evolving client needs that require ongoing development.
BY Don Cahalan
February 2025
REDEFINING LEADERSHIP: HELPING CLIENT COMPANIES BECOME TRUE ENGAGEMENT CHAMPIONS
An HR leader who possesses the ability to deliver forward thinking, empathetic, and impactful training to client companies’ management teams demonstrates not just a perfunctory HR service, but rather puts a stronghold in the hearts of our small business owners that is key in client retention.
BY Stacy Jensen
February 2025ADVERTISEMENT
TRACKS
“As an industry, we should always be thinking about creating efficiency and ease for the SMBs we serve.”
BY David Feinberg
February 2025PEOS MUST PROCEED WITH CAUTION WITH EMPLOYEE RETENTION CREDIT
As a result of the COVID-19 pandemic, Congress enacted the Employee Retention Credit (ERC), to help taxpayer businesses weather the storm. But despite the genuine benefit that ERC provides to qualifying businesses, the IRS has been faced with many fraudulent and questionable claims. As a result, the Service has initiated aggressive enforcement actions centered on …
BY Matt Hunter, ESQ.
February 2025AI TRENDS SHAPING THE FUTURE OF PEOS
As both traditional AI and generative AI technologies evolve, the insurance industry will see some tremendous changes, which will impact both insurers and PEOs. By leveraging AI, these organizations can address critical challenges, streamline operations and enhance their service offerings. Here are six key predictions specific to the opportunities they present for PEOs. AI WILL …
BY Stan Smith
February 2025
“We’ll work with the White House, IRS and even the new Department of Government Efficiency on IRS modernization efforts that bog down your business and your client’s credits. ”
BY Casey Clark
February 2025DEVELOPING A TRAINING PLAN FOR HR COMPLIANCE
An effective HR compliance training plan is essential for any organization committed to fostering a safe, fair, and legally compliant workplace. With ever-evolving federal and state regulations, businesses face the constant challenge of staying up to date while ensuring their workforce is properly trained on key compliance issues. HR compliance isn’t just about meeting legal …
BY Kristen Fradiani
February 2025PROMOTING EMPLOYEE MENTAL HEALTH AND WELLBEING
I have witnessed firsthand the profound impact that mental health and wellbeing have on both internal employees and client worksite employees. In today’s fast-paced and ever-changing work environment, it is crucial to prioritize mental health and create a supportive atmosphere that fosters wellbeing. Here are some strategies and insights I would suggest on how to promote mental health and wellbeing in the workplace.
BY Walter Sabrin
February 2025THE FUTURE OF PAYROLL: WHY EMPLOYEE PAYCARDS ARE REVOLUTIONIZING WAGE DISTRIBUTION
Employee paycards are more than a payroll innovation—they’re a tool for progress.
BY Andy Songer
February 2025PEOS IN THE COMMUNITY: JUSTWORKS: GRANTING CONFIDENCE TO NONPROFITS
Justworks was founded on a mission to help small businesses grow with confidence, and in the decade-plus since, it’s made it part of that mission to also help the communities they serve grow and prosper. It’s safe to say that mission is becoming a reality.
BY Evan Fallor
February 2025ADVERTISEMENT
