MEETING TODAY’S CHALLENGES TOGETHER

BY BILL MANESS

CEO

Syndeo 

August 2026

For as long as I have been in this business, healthcare has always been a major factor in our ability to attract and retain clients. It is one of the most visible ways we help our clients compete and care for their people.

That has never been more important than it is today.

Employers continue to face rising costs, changing employee expectations and an increasingly complicated benefits landscape. For small businesses in particular, the challenge is not simply offering health coverage. It is understanding options, managing compliance, communicating value to employees and making decisions that support both the workforce and the bottom line. That is a lot to ask of any business owner who is also trying to serve customers, grow revenue and manage day-to-day operations.

This is where we come in.

We help clients think strategically about benefits, not just transactionally. We help employers offer competitive options, explain those options more clearly to employees and stay ahead of requirements that can change quickly.

When policy shifts, costs rise or new challenges emerge, small businesses need partners who can translate complexity into practical action. But offering and managing benefits plans is only one part of the PEO value proposition. We are trusted partners across the full employment relationship.

That will be on full display at this year’s Annual Conference and Marketplace, September 16-18, in Marco Island, Florida.

Every year, the Annual Conference brings our industry together at an important moment. It gives us the chance to step away from our offices to compare notes with peers, hear from experts, meet with partners and think more broadly about where our businesses and the industry are headed.

Just as important, the conference reminds us that we are part of something larger than our own organizations. The conversations that happen in hallways, sessions, receptions and marketplace booths help strengthen the relationships that move this industry forward. We learn from one another. We challenge one another. We leave with ideas we can put to work for our clients, our teams and our businesses.

As NAPEO board chair, I believe one of the association’s greatest strengths is its ability to bring people together around shared challenges and shared opportunities. Healthcare is certainly one of those challenges. It is also one of our industry’s great opportunities to demonstrate the value of the PEO model.

I hope to see many of you at the Annual Conference and Marketplace in September (register at napeo.org/events). It will be a chance to reconnect, recharge and recommit to the work we do every day on behalf of small and mid-sized businesses across the country.

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