NAPEO
Each PEO embarks on a unique growth journey, shaped by its vision, goals, and challenges. By adopting a forward-looking mindset and implementing strategic planning, any PEO can achieve seamless scalability. This approach minimizes disruption for internal teams and clients alike, fostering sustainable growth, enhanced efficiency, and long-term success.
With multiple generations making up the workforce, the availability of in-person, remote, and hybrid options, and a slew of other industry trends in the mix, assigning full-time roles focused on mitigating risk and maximizing client engagement is a valuable way PEOs can add to their C-suite.
A modern PEO should ensure that employees and HR teams can update and complete tasks, such as submitting time off requests, reviewing benefits, or completing onboarding paperwork, directly from their mobile devices.
PEOs that focus only on payroll and compliance risk losing clients in a competitive market. Clients are looking for more than the basics; they need real solutions to their biggest workforce challenges.
A successful PEO is built on agility, accountability, and proactive client engagement. By combining personalized service with technology-driven efficiency, fostering a culture of continuous improvement, and anticipating client needs before they arise, PEOs can build lasting partnerships and drive business growth in an evolving marketplace.
PEOs exist to provide reliability and security for their clients. But once a data breach occurs, that trust erodes quickly. Research shows that 68% of clients switch providers after a security incident.
Even though D.C. might be friendly confines for the PEO community in the new year, that doesn’t mean 2025 will be a cakewalk for businesses. State lawmakers and regulators will pick up the slack. They’ll continue to create a patchwork of legal compliance measures – and PEOs will be caught in the middle.
A major area of the growing digital world that SMBs need to prioritize is cybersecurity as they adopt new technologies. This includes implementing robust security measures to protect against cyber threats, regular training for employees on cybersecurity best practices, and ensuring compliance with data protection regulations.
If operational engagement is the goal, “micro-frictions” are its subtle enemies. These small, persistent irritations—tedious passwords, delayed responses, unclear steps—quietly say, “We didn’t consider your experience.”
For PEOs, establishing a VEBA presents an excellent opportunity to increase their service offerings, improve tax efficiency, and create a competitive advantage in the marketplace.
When we apply the principle of the feedback loop in the proper way, with purpose, it can be a powerful tool with limitless applications in this complex business we are in.
Often, it’s client operational efficiencies, the “soft dollar savings”, that are never quantified in a black and white proposal, where external Influencers shine. The client trusts the external influencer more than the PEO salesperson to objectively validate and quantify investments in the PEO administration fees.
As AI transforms the business landscape, PEOs are uniquely positioned to assist small businesses in navigating this technological revolution. They can provide guidance on AI-related HR practices, help with training and development programs focused on AI skills, and offer insights into how AI can enhance various aspects of workforce management.
Nearshoring to Canada and partnering with PEOs offers U.S. companies a range of benefits, from lower healthcare costs and cultural alignment to advantageous time zones and currency savings. The combination of these factors creates a compelling case for considering Canada as a strategic expansion destination.
The workforce landscape is undergoing a profound transformation. Remote and hybrid work arrangements are here to stay, and employers who embrace these trends will be better positioned to attract and retain top talent.
The many compliance obligations for a PEO require partnering with an external or third-party accounting firm. The question is what exactly should an external accountant be responsible for?
PEOs that adopt strong corporate sustainability initiatives as part of their business model have incredible opportunities for increased sales and corporate value.
What key performance indicators (KPIs) determine the success or failure of a PEO’s accounting department? Timely and accurate numbers are definitely at the forefront. The PEO space can be a dynamic environment to operate in. The risk and margins are ever-changing and keeping our finger on the pulse is imperative to our success.
In summary, the symbiotic relationship between sales and finance is the backbone of organizational success. Alignment between sales and finance is crucial to any organization but as outlined above, is heightened in the PEO environment.
In summary, control of a PEO’s workers’ compensation cost, and overall profitability of a PEO company’s operations hinges on astute management of critical areas such as claims administration, subrogation, SIU, risk management programs and nurse case management.
When I’m performing due diligence on a target company, especially in the PEO space, there are common areas that sellers miss. Below are the top five most missed opportunities for sellers, counting down to the most commonly missed opportunity.
The benefits of EWA extend to both employees and employers in many ways. EWA provides employees with greater control over their finances, enabling them to access their earnings when needed most. This flexibility empowers individuals to navigate financial challenges with confidence, whether it’s covering unexpected expenses or managing cash flow between pay periods.
Achieving success in M&A transactions within the PEO sector requires a comprehensive and disciplined approach that encompasses multiple critical elements. By integrating the foregoing elements into their M&A strategies and execution plans, acquirers can navigate the complexities of the PEO sector with confidence and realize the full potential of their investments.
In the evolving realm of PEOs, the adoption of strategic tax solutions marks a pivotal advancement in serving small and medium-sized businesses (SMBs). This innovative approach to better serve their clients not only boosts the value provided to SMB clients by enhancing their financial performance and compliance, but it also further solidifies PEOs as essential and indispensable partners.
