SHAPING TRUST IN THE AI BUYER JOURNEY: FROM VISIBLE TO RECOMMENDED
AI tools match content to the vocabulary of the question being asked, and buyers ask questions in the language of their world, not yours.
HOW PEO TEAMS ARE USING AI WITHOUT LOSING THE HUMAN TOUCH
One of the most useful ways to think about AI in PEO operations is not what to automate, but what to protect.
CONSISTENCY BUILDS TRUST BEFORE THE CONVERSATION BEGINS
AI systems pull signals from across sources, looking for patterns that reinforce credibility and relevance. When it comes to your business, consistency across channels is what ties those signals together.
ENTERPRISE AI ADOPTION: A THREE PILLAR APPROACH TO ROLLOUT, RESPONSIBILITY AND CULTURE
Avoid the temptation to roll out AI organization-wide immediately. The best strategy involves launching controlled pilots with small, enthusiastic teams—your “early adopters.”
HOW TO INTRODUCE AI TO YOUR PEO WITHOUT KILLING TRUST
One of the fastest ways to destroy trust is ambiguity around headcount. If your teams suspect that assistive intelligence is a precursor to layoffs, adoption will stall. Productivity gains will be hidden rather than shared.
EMBRACING THE AI OPPORTUNITY TO BETTER SERVE YOUR CLIENTS
By strategically incorporating these technologies into your operations, you can have more time to invest in your business and client relationships.
HIGH-TOUCH IN THE AGE OF HIGH-TECH: HOW PEOS CAN EMBRACE AI WITHOUT LOSING THEIR HUMANITY
The challenge – and the opportunity – of AI is how to use it to support the people providing the customer service, rather than allowing it to replace that customer service.
HOW WE BUILT “BETH”: OUR 90-DAY JOURNEY TO TRANSFORM BENEFITS ADMINISTRATION WITH AI
Beth was a great experiment to show us the art of the possible. We’re actively looking at how AI can unlock opportunities for our employees and clients in the future.
WHY CYBER SAFETY DRIVES EMPLOYEE WELLNESS: HOW PEOS CAN HELP PROTECT PEOPLE AND PRODUCTIVITY
Identity protection is more than fraud alerts or credit monitoring. It’s a holistic solution that supports mental health, financial literacy, and overall well-being.
POINT SOLUTIONS ARE COSTING YOUR CLIENTS TALENT
Recruiting and onboarding have emerged as defining services for PEOs, and the ability to offer integrated technology supported by true expertise has become a critical differentiator.
THE NEW COMPETITIVE EDGE: PEOS AND THE FIGHT FOR WORKFORCE INTEGRITY
That’s why PEOs matter more than ever. By integrating onboarding, payroll, compliance, and risk, PEOs centralize oversight and can detect patterns that would elude individual employers.
HOW AI IS TRANSFORMING BENEFITS FOR HR TEAMS AND EMPLOYEES ALIKE
As the workplace continues to evolve, AI will no longer be a “nice to have” in benefits administration, it will be a necessity for businesses looking to thrive.
HOW PEOS CAN ENHANCE THE EMPLOYEE BENEFITS EXPERIENCE TO SUPPORT A THRIVING WORKFORCE
Delivering a positive employee benefits experience extends far beyond providing a package of meaningful offerings. It’s about creating a supportive environment where employees are empowered to make informed decisions, easily access resources, and get the most value from their benefits.
BRIDGING THE CYBERSECURITY GAP: HOW PEOS CAN PROTECT SMBS AND THEIR PEOPLE
Cybercriminals don’t care about demographics – identity theft and other cyberthreats affect employees from all walks of life. In this sense, identity protection is a truly universal benefit.
AI RISK GOVERNANCE FOR PEOS
Governance is not just a framework; it’s a mindset. Offer regular training on ethical AI to all employees, not just the technology teams. Encourage client engagement and help them understand how AI supports services and how safeguards are in place.
THE EFFECTS OF AI ON RETIREMENT SAVINGS AND THE PEO INDUSTRY: A RESPONSIBLE INNOVATION PERSPECTIVE
These principles are not just ethical imperatives—they are business imperatives. Organizations that prioritize responsible AI are more likely to earn trust, avoid regulatory pitfalls, and achieve sustainable success.
WHEN AI BECOMES THE ANTIDOTE: USING TECHNOLOGY TO HEAL WHAT IT BROKE
By helping people identify subsidies and navigate complex healthcare marketplaces, we’re ensuring that job displacement doesn’t also mean healthcare displacement.
YOUR BENEFITS COULD USE A DASH OF AI: RETHINK THE PEO EMPLOYEE BENEFITS EXPERIENCE
AI is the avenue toward more elevated human touches. When AI handles routine benefits queries, it frees up benefits experts and call center staff to handle the truly complex cases that require a delicate touch.
THREE CRITICAL CONSIDERATIONS FOR PEOS IMPLEMENTING AI
Implementing diverse training datasets and regularly auditing hiring algorithms can help minimize risk when using AI in talent acquisition.
USING AI TO RECORD MEETINGS: DATA PRIVACY RISKS PEOS NEED TO KNOW
AI transcription tools aren’t perfect. They may misinterpret accents, jargon, or industry-specific terms. They may generate summaries that are incomplete or misleading. In some cases, bias can sneak into outputs, even when demographic information isn’t included in the input.
HOW SPIRIT HR USED AI TO AUTOMATE ITS CLIENT OPERATIONS
From kickoff to first production workflow, the rollout took about six weeks—covering the analytics dashboard plus the payroll automation. The very first automation now saves 25% of the payroll team’s time on a weekly basis.
HUMAN-CENTERED INNOVATION: HOW AI IS REDEFINING PAYROLL AND PEOPLE STRATEGY
Years ago, HR departments embraced self-service tools to streamline routine tasks like timecards and address changes. But in digitizing these processes, many overlooked the value of human interactions, the casual conversations that often revealed deeper concerns or needs.
HOW AI IS TRANSFORMING PEOPLE MANAGEMENT AND WHY PEOS MUST LEAD THE REVOLUTION
AI can provide personalized learning paths for career development, tailor benefits packages based on location and varying family needs. Emerging AI models even have the ability to predict employee burnout before it occurs.
SMARTER WORKFORCE SOLUTIONS: HOW AI IS TRANSFORMING THE PEO INDUSTRY
Ultimately, the most successful PEOs are those who understand their core strengths, weigh the total cost of ownership, and align their AI approach with business priorities.