STRATUS HR EARNS 90 ON CLIENT NPS SURVEY

NAPEO member Stratus HR recently announced the PEO earned a Net Promoter Score (NPS) of 90 from its 2024 client survey. The Net Promoter Score is a widely recognized metric that gauges customer satisfaction and loyalty. Clients rate their likelihood to recommend a company’s products or services to others on a scale of 0-10.

“We are thrilled to receive such a high score on the NPS,” said John Farnsworth, CEO of Stratus HR. “Our team has worked hard to develop solid relationships with our clients and to exceed their expectations at every touchpoint. I am flattered and grateful to feel like our efforts are resonating with them.”